How your personal information is collected, stored, and used.
This practice is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles.
When you contact or engage with this practice, personal information may be collected such as your name, contact details, and information relevant to the counselling process.
This information is collected to provide counselling services, manage appointments, maintain clinical records, and communicate with you about your care.
Client information is stored securely through encrypted practice management software and is only accessible to the practitioner. Personal information will not be shared with third parties without your consent unless required by law, or where there is a duty of care to prevent serious harm.
You may request access to your personal information or ask for corrections at any time by contacting the practice directly.
If you have concerns about how your personal information is handled, you may contact this practice to discuss your concerns. If you are not satisfied with the response, you may lodge a complaint with the Office of the Australian Information Commissioner.